Case 305 – No low level hot water dispenser for wheelchair users


Work have installed a lower level kitchen unit so that wheelchair users can get a drink of cold water. They are refusing to put a hot water dispenser there though, quoting health and safety.

Panel decision

There are no health and safety reasons which would prevent the installation of a hot water facility. In fact the panel is bemused at how a project which set out to improve access for disabled staff has singularly failed to meet its objective – leaving users having to stand to get to a hot water supply. Poor excuses don’t hold water – hot or cold!

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