Case 356 – Card shop trolley ban


A sign on the outside of a card shop read “No Trolleys. Due to health and safety and the size of the store we are unable to allow for trolleys. Sorry for the inconvenience.”

Panel opinion

The notice makes clear that the real reason for not allowing trolleys is because of space restrictions – they should have stuck to this clear and simple explanation rather than calling on “health and safety” presumably thinking this would add weight to their argument. The sign is also confusing in that it is only about trolleys – does the same “rule” apply to pushchairs and wheel chairs?

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