Case 370 – Child booster seat unavailable at cinema


At a recent cinema visit, the enquirer asked for a child booster seat but was told that these were not available due to ‘health safety’ reasons.

Panel opinion

This cinema chain usually supplies child booster seats but was in the process of changing out old ones for a new design and did not have any available on this occasion. Instead of explaining this, the assistant resorted incorrectly to a “health and safety” excuse. The company has acknowledged the poor handling and taken steps to avoid this happening again.

Article source: