Case 373 – Buses cannot stop at certain bus stops


A bus company claimed their bus could not stop at certain stops along a diversion route because of health and safety issues.

Panel opinion

This is a clear case of health and safety being used as an excuse when the reasoning has absolutely nothing to do with health and safety.  The bus company recognised this and will encourage their staff to give proper explanations in future, not just the catch-all ‘health and safety.

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