Case 386 – Cafe unable to heat up mince pies

Issue

A Supermarket café told a customer that they are unable to heat up the mince pies they serve for health and safety reasons.

Panel opinion

A clear case of “bah humbug” here. There are no health and safety rules which would prevent the counter staff responding to a perfectly reasonable request to heat up a mince pie. The store management have confirmed there is no central policy on this either so we hope the serving staff can get into the Christmas spirit soon.

Article source: http://www.hse.gov.uk/myth/myth-busting/2015/case386-supermarket-cafe-unable-to-heat-up-mince-pies-for-customers.htm