Case 386 – Supermarket café told customers they are unable to heat up mince pies


A Supermarket café told a customer that they are unable to heat up the mince pies they serve for health and safety reasons.

Panel opinion

A clear case of “bah humbug” here. There are no health and safety rules which would prevent the counter staff responding to a perfectly reasonable request to heat up a mince pie. The store management have confirmed there is no central policy on this either so we hope the serving staff can get into the Christmas spirit soon.

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